- In summer 2019, QRS launched its new brand and website. We consulted widely on design and logo; thank you to everyone who took part. It has been well received and gives the website and programme a fresh new look. Our partners at Gough Bailey Wright have helped design and develop this for us.
- In 2019, QRS concluded a project with Hestia; a London based charity providing support for those experiencing domestic abuse, victims of modern slavery and people with mental health needs. Hestia were keen to expand their offer to include additional services for those people that they support. QRS helped Hestia develop a quality governance framework to underpin their approach to providing more clinically focussed care and support.
- The QRS presence on social media is developing well as a platform to reach out to those who use and might use our services. @review_quality has over 250 followers.
- QRS now has around 750 reviewers who have been trained and are willing to undertake peer reviews with QRS. This includes the 84 we added in 2019/20. Reviewers gain a significant amount from being part of a QRS led review programme.
- A service lead from a recent review this year told us that the QRS led review had ‘led to a funding increase of over £300,000 to the service which will allow the service to finally operate to its full potential’. This will lead to significant improvements in patient care.
In another programme, a reviewer told us ‘The peer review instituted many changes in our own and other centres visited that had a positive impact, whether; governance arrangements, information given to patients, increased staffing, improvements of rota’s etc’.
- The Inherited and Acquired Bleeding Disorder Review programme and the Haemoglobin Disorder Review Programmes went well in 2019/20. Feedback was very positive. Along with this, QRS undertook a number of other individual service peer reviews. Additionally, a number of workshops (Breast Cancer, End of Life Care and Eye Care) were delivered. The support to the Local Eye Health Network in Shropshire involved a number of clinicians and clinical teams working together to describe an opportunity to improve the health care of patients with sight loss and visual impairment.
- Feedback from peer reviewers and those who have had a peer review remains high. There is significant support in the clinical communities for the model of peer review that QRS offers.