Dr Rajesh Pandey
Consultant in Paediatrics; Clinical Director, Department of Paediatrics
Sandwell & West Birmingham Hospitals NHS Trust
‘Offered the opportunity, I became interested in working with QRS primarily to get a deeper understanding of how service design in different NHS organisations were trying to meet the needs of the population being served. This felt to be really important to my own work as a consultant in paediatric neurodisability and clinical director of a large paediatric service. I saw this as an opportunity to contribute to service development not only in the organisations we were reviewing but also in my own NHS Trust.
The QRS has developed a set of robust service standards which could be applied to many different types of services. It provides the structure for a really constructive approach to engage with professionals to understand the service. The view point of patients, parents and families is given very substantial weightage in the review.
The whole process really is focused on learning and reflecting and helping each other to build processes and systems to meet the needs of our patients which is the most important objective of all concerned.”
Advanced Nurse Practitioner
Sheffield Adults Haemophilia & Thrombosis Centre
“Having helped create the new peer review process with the QRS and UKHCDO working party, the process of performing reviews of bleeding disorders care throughout the UK was a really interesting experience; it enabled recognition of which bits of the process worked well and which didn’t for future reference. Having the experienced QRS team on every visit and their overview of the entire process enabled a consistent & transparent reflection of each visit.
It was great to be able to recognise and support the sharing of good practice that would be useful for others to see. The process of supporting and enabling nursing peers to gain resources through the acknowledgement of their service gaps was incredibly rewarding. Being able to view services from the ‘other side’ was really interesting, and seeing good practice elsewhere enabled our own services & practice to grow and develop too. One of the main aims of this process was to ensure consistency of care for people affected by bleeding disorders; I hope that the results, in conjunction with on-going work from commissioning and patient support services will ensure this is the final outcome.”